Returns and Exchanges

PlayEdo Australia is dedicated to providing our customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. We understand that online shopping can be difficult. We want to ensure you are happy with your purchase. PlayEdo Australia has done its very best to make sure the products appear as accurate online as they are in real life. However, given that computers, tablets and mobile devices used vary across the world, PlayEdo Australia cannot guarantee that the colours you see on your device is 100% accurate (although we do try our best). We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All products can be returned for an exchange or refund if the product is faulty, does not fit correctly or is not suitable. All returns for change of mind must be sent via a traceable service at the expense of the customer.

Any returns for refunds or exchanges should first be advised via email to info@playedo.com.au. Items sent back to us without first requesting a return will not be accepted.

All products must be returned in their original condition and packaging, that means that they must be in a new and unused condition. We request that you do not write or use sticky tape on any items' labeling and packaging. Upon receipt of your returned products, PlayEdo Australia will happily reimburse you for the cost of the goods providing they meet our standard conditions for return. All returns for refunds or exchanges must be sent prepaid for the full price by a traceable carrier. 

We reserve the right to refuse a refund if:

  • The products are marked, damaged or show signs of use
  • The products are not returned in their original condition
  • The products are not returned with the original box or packaging
  • The product is listed within our exceptions / non-returnable items as stated below 

We will contact you if the items you have returned do not comply with our returns policy and are not eligible for a refund.

Refund Procedure

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Credit card refunds may take 5 -10 days to clear from the day of refund.

Exchange Procedure

If you would like to exchange your item online, please contact info@playedo.com.au to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If the products purchased at PlayEdo Australia are damaged upon delivery, Play Edo Australia will replace them on the condition that written notification of their damage is advised to our online team within three (3) days of receipt of goods. Damaged goods must be returned to XXXX respectively within 14 working days of purchase to be eligible for a refund. PlayEdo Australia will naturally reimburse you for any postage charges you incur if the product/s are found to be damaged in transit. 

Exceptions / non-returnable items

Types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

You can always contact us for any return questions at info@playedo.com.au